Shipping and Handling

ORDERING & SHIPPING
All orders are handmade to order.
Orders usually are shipped within 5-7 business days.
We make every effort to ship your order ahead of this estimated time.

Due to the handmade nature of our products, all orders are final sale.

All orders are shipped via Royal Mail 

 

ORDER CONFIRMATION
If you cannot find your order confirmation, please check your junk mail.

 

LOST/STOLEN PACKAGES
We are not responsible for stolen packages. If you think that your package has been lost or stolen, please contact the shipping provider. If they are unable to locate your package, please contact Customer Service. We will file a claim with the shipping provider and reissue your order.

INCORRECT ADDRESS
If you realise that you have provided us with the wrong shipping address, please email us at slimemarshmallowsuk@gmail.com and we can change your address easily if your order has not been shipped. If your order has already been shipped, unfortunately, there is nothing we can do.

We are not responsible for any lost packages which are incorrectly addressed, please take care to provide the correct shipping address.

 

RETURNS/CANCELLATIONS
We do not accept returns due to sanitary reasons. We do not accept cancellations, all sales are final.

If for any reason a refund is issued, you will be charged a restocking fee.